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metrics

A 2-post collection

Page 1 of 1

Employee engagement metrics: lagging and leading indicators

When running a business, you rely on indicators to tell you how you’re performing. Key indicators can forewarn you of poor performance, drive your team to... »

Author image By Jade Emmonds on 5 November 2019. Filed in metrics.

Top customer service metrics for SaaS companies

It’s not enough to have a killer product anymore, no matter how innovative. Customer experience (CX) is set to overtake goods and price as the key... »

Author image By Kyle McManus on 4 September 2019. Filed in customer service, metrics.
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